When will I receive a confirmation of my order? 2

• When will I receive a confirmation of my order?
• Why I don't receive e-mails from Ticketpoint?

When will I receive my tickets? 4

• I haven't received my e-tickets yet. What now?
• I haven't received my tickets by post yet. What now?
• I haven't received my VIP tickets yet. What do I do now?
• I lost my tickets. What now?

Can I cancel my tickets? 2

• Can I cancel my tickets?
• How can I use the Ticketpoint Guarantee?

Is it mandatory to have personalized tickets? 1

• My tickets say my name, but someone else is going to the concert. Is this a problem?