Is the answer to your question not in our FAQ?
Then you can ask your question via our online customer service.
You can use the button 'Ask your question' to fill in a contact form.
We will contact you as soon as possible.

By phone

Order line:
Netherlands: 0900- 9000 8000 (60 ct p/m)
Belgium: 0900-408 804 (50ct p/m)
Abroad: +31(0)20 262 2141(60ct p/m)
Unfortunately, we are unable to answer any questions on these lines. These numbers are only meant as reservation numbers. For other questions about your order, please contact our online customer service.

Service line:

The customer service line can be reached at 0900 9000 801 (local rate) if you have any questions about booked tickets (you can't book tickets at this phone number). To help you as soon as possible, we recommend that you contact our
online customer service.